It is key for any organisation to focus on your core competencies. Making us part of your team allows us to take away the pain and help you deliver world class outcomes.
Our operations teams combine industry specific experience with a passion for delivering outcomes. They are ready to be part of your team.
A significant part of our corporate genetics is in performance management and continual improvement.
Our framework for managing the performance of Assets, FM Service Contractors and supporting processes is comprised of people, processes and systems.
Performance Management and Continual Improvement involves supporting our clients to manage three key areas:
Ensuring your assets help you achieve your business-specific goals. Our approach to Asset performance management encompasses the capabilities of data capture, integration, visualisation and analytics tied together for the explicit purpose of improving the reliability and availability of physical assets.
Best-in-class organisations persistently look for ways to improve their business agility and operational performance to remain competitive. Ultimately, first-rate process performance management enables this by understanding the business goals, the human challenges and leveraging technology enablers.
Measuring, monitoring and managing relevant KPI’s that provide real insight and drive continuous improvement. We have established valuable systems that have delivered real value that both the contractor and the client can use to make better decisions.
Our FM Hub Intelligent Contact Centre is staffed by highly trained customer service practitioners, providing a seamless and positive customer experience each and every time. Comprehensive training and scripting ensure that accurate information regarding the service request is gathered first time, every time with a smile and sense of urgency. In fact, we are proud to offer all customers industry-leading service levels.
Experienced FM Hub Work and Data Co-ordinators provide planning, scheduling, data management and on-the-ground work order co-ordination. Areas they frequently assist with include:
Our smartXRM intelligent contact management system enables our clients to leverage the knowledge gathered from years of FM experience to easily empower non-FM users to determine all the necessary information (type, detail, location, contact, variations – delayed start, priority, change vendor) to correctly prioritise, allocate and dispatch service requests.
Building Information Modelling (BIM) is a key part of intelligent Building Information Management (iBIM). A well-defined, designed and co-ordinated model enables collaboration between teams in the design, delivery, procurement and operation of a building. iBIM allows teams to integrate and interact, and information to grow and evolve. iBIM is invaluable throughout a building’s entire lifecycle, displaying a digital representation of the physical and functional elements of a facility. iBIM brings various information sources together in a coordinated 3D form that can be accessed remotely by all team members. This combination of information from different disciplines associated with the design, construction and operation of a building project allows greater transparency and efficiency throughout the design and delivery process.
Our team bring skills and guidance to every project. Our collaborative approach and integrated processes ensure that the building information model quality and integrity are maintained, and the project progresses smoothly and efficiently at every stage.